If you have created a funnel in the SmartFlow app but the offer still does not appear on the post-purchase page, don't worry. Here's some troubleshooting you can perform:
- Make sure that the funnel's status is "Active."
- Go to the Dashboard/Funnel List.
- Refer to the Funnel Name column to find the specific funnel.
- Ensure the Status column shows "Active".
- Verify that SmartFlow is properly configured in the Checkout Settings.
- Go to your store's Settings.
- Navigate to the Checkout tab.
- In the Configurations section, ensure the "Smartflow Prod configuration" is visible and showing "Live."
- In the Post-purchase page section, find "SmartFlow" and select it.
- Make sure to save the changes.
That's it! The offer should now appear.
If you still encounter any issues, please feel free to contact us.
Keywords:
Why isn't my SmartFlow offer appearing on the post-purchase page, and how can I troubleshoot this issue?
What steps should I take to verify the funnel status and checkout configuration in SmartFlow?
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